We know how critical it is for your business performance to have your equipment perform optimally. That’s why we provide a range of support services that ensure smooth operation 365 days a year, with professionals on site 24/7. Support is one of our biggest assets. At EvoSwitch you’re not a number, you are a partner.
24/7 support services help ensure business continuity for you and your customers by maintaining an optimal environment for mission-critical applications.
We can help you with the set-up of your infrastructure hardware and software as well as offering sophisticated round the clock monitoring and reporting services.
Remote hands response
In addition to the daily support teams, our team of highly qualified engineers can carry out on-site tasks for you whenever needed.
Typical support services
- Switching a device on and off
- Connecting a customer-owned KVM switch to a device
- Connecting devices like DVD/USB drive, consoles, cables etc
- Replacing broken parts like hard drives, memory, power supplies, RAID controllers, switches, servers, PDUs etc
- Visual inspections
- Answering your technical questions
- Troubleshooting in-house cabling